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Performance Research Associates' Del...
~
Anderson, Kristin,1962-
Performance Research Associates' Delivering knock your socks off service /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Performance Research Associates' Delivering knock your socks off service // by Ron Zemke.
其他題名:
Delivering knock your socks off service
作者:
Zemke, Ron.
其他作者:
Anderson, Kristin,
出版者:
New York :American Management Association,c2003.
面頁冊數:
viii, 184 p. :ill. ;23 cm.
附註:
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.
標題:
Customer services. -
ISBN:
9780814407653 (pbk.) :
ISBN:
081440765X (pbk.)
ISBN:
9780814479704 (pbk.)
ISBN:
0814479707 (pbk.)
Performance Research Associates' Delivering knock your socks off service /
Zemke, Ron.
Performance Research Associates' Delivering knock your socks off service /
Delivering knock your socks off serviceby Ron Zemke. - 3rd ed. revisions. - New York :American Management Association,c2003. - viii, 184 p. :ill. ;23 cm.
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.
Includes bibliographical references (p. 179) and index.
ISBN: 9780814407653 (pbk.) :NT622
LCCN: 2002011115Subjects--Topical Terms:
147477
Customer services.
LC Class. No.: HF5415.5 / .A52 2003
Dewey Class. No.: 658.8/12
Performance Research Associates' Delivering knock your socks off service /
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