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Engagement :transforming difficult relationships at work /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Engagement :/ Lee G. Bolman, Joan V. Gallos.
Reminder of title:	transforming difficult relationships at work /
Author:	Bolman, Lee G.
other author:	Gallos, Joan V.
Published:	Hoboken :Wiley,c2016.
Description:	xxvii, 178 p. ;24 cm.
Subject:	Communication in management. -
ISBN:	9781119150831 (hardback : alk. paper) :
ISBN:	1119150833 (hardback : alk. paper)

Engagement :transforming difficult relationships at work /
Bolman, Lee G.

Engagement :transforming difficult relationships at work /Lee G. Bolman, Joan V. Gallos. - Hoboken :Wiley,c2016. - xxvii, 178 p. ;24 cm.

Includes bibliographical references and index.

Machine generated contents note: Introduction SURE Rules of Engagement How to use this book Part I Reality Chapter 1 The Choice Chapter 2 The Boss Chapter 3 A Single Step Interlude 1 Coping with Bullies PART II Beginnings are everything Chapter 4 The Motley Crew Chapter 5 The Ally Chapter 6 SOS Interlude 2 Managing the Boss PART III Complex Characters Chapter 7 Madison Chapter 8 Data Chapter 9 Under-performing Interlude 3 Learning with Tenacity PART IV The Plot Thickens Chapter 11 Clarity Chapter 12 Checking it Twice Chapter 13 Production Interlude 4 Leading with Purpose PART V Fix or Fold Chapter 14 Sales Chapter 15 A Warning from Michael Chapter 16 Hate Your Boss? Chapter 17 In Sheep's Clothing Chapter 18 Fire your star? Chapter 19 Back to the Boss Interlude 5 Push On? Move out? PART VI Teamwork Chapter 20 The Game Plan Interlude 6 A SURE Tour de Force PART VII A HAPPY ENDING? Chapter 21 The New Boss Epilogue The SURE Route to Success: Engagement The SURE Principles: Remember the Basics Conclusion The Skills of Engagement Tutorial Stop, Look, and Learn Unhook Revise the Script Engage--Evolve or Exit Notes Index.

"Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. Find creative solutions to persistent issues Dig into the interpersonal dynamics at work Learn how to handle--and manage--difficult people Apply key strategies for engaging the team This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team"--

ISBN: 9781119150831 (hardback : alk. paper) :NT830

LCCN: 2016000660Subjects--Topical Terms:

149625
Communication in management.

LC Class. No.: HD30.3 / .B655 2016

Dewey Class. No.: 650.1/3

Engagement :transforming difficult relationships at work /
LDR:04078nam a2200265 a 4500 001 1000063744
003 DLC
005 20160317130824.0
008 160317s2016 nju b 001 0 eng
010 $a 2016000660
020 $a 9781119150831 (hardback : alk. paper) : $c NT830
020 $a 1119150833 (hardback : alk. paper)
020 $z 9781119150886 (ePDF)
020 $z 9781119150893 (epub)
035 $a 2016000660
040 $a DLC $b eng $c DLC
042 $a pcc
050 0 0 $a HD30.3 $b .B655 2016
082 0 0 $a 650.1/3 $2 23
100 1 $a Bolman, Lee G. $3 154282
245 1 0 $a Engagement : $b transforming difficult relationships at work / $c Lee G. Bolman, Joan V. Gallos.
260 # $a Hoboken : $b Wiley, $c c2016.
300 $a xxvii, 178 p. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 8 # $a Machine generated contents note: Introduction SURE Rules of Engagement How to use this book Part I Reality Chapter 1 The Choice Chapter 2 The Boss Chapter 3 A Single Step Interlude 1 Coping with Bullies PART II Beginnings are everything Chapter 4 The Motley Crew Chapter 5 The Ally Chapter 6 SOS Interlude 2 Managing the Boss PART III Complex Characters Chapter 7 Madison Chapter 8 Data Chapter 9 Under-performing Interlude 3 Learning with Tenacity PART IV The Plot Thickens Chapter 11 Clarity Chapter 12 Checking it Twice Chapter 13 Production Interlude 4 Leading with Purpose PART V Fix or Fold Chapter 14 Sales Chapter 15 A Warning from Michael Chapter 16 Hate Your Boss? Chapter 17 In Sheep's Clothing Chapter 18 Fire your star? Chapter 19 Back to the Boss Interlude 5 Push On? Move out? PART VI Teamwork Chapter 20 The Game Plan Interlude 6 A SURE Tour de Force PART VII A HAPPY ENDING? Chapter 21 The New Boss Epilogue The SURE Route to Success: Engagement The SURE Principles: Remember the Basics Conclusion The Skills of Engagement Tutorial Stop, Look, and Learn Unhook Revise the Script Engage--Evolve or Exit Notes Index.
520 # $a "Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. Find creative solutions to persistent issues Dig into the interpersonal dynamics at work Learn how to handle--and manage--difficult people Apply key strategies for engaging the team This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team"-- $c Provided by publisher.
520 # $a "The book is written as a business novella, with brief "interludes" that periodically punctuate the story to encourage reflection, dig deeply into the dynamics and features of each of the six rules, and underscore key lessons for putting the six rules of engagement into practice"-- $c Provided by publisher.
650 # 0 $a Communication in management. $3 149625
650 # 0 $a Interpersonal relations. $3 149761
650 # 0 $a Leadership. $3 146614
700 1 # $a Gallos, Joan V. $3 1000091986