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亞健康照護機構實施評鑑對品質與安全提升之探討

紀錄類型:	書目-語言資料,印刷品 : 單行本
作者:	王慶裕,
其他作者:	陳聰堅,
出版地:	[南投縣]
出版者:	南開科技大學福祉科技與服務管理研究所;
出版年:	民106[2017]
面頁冊數:	51葉 : 圖,表 ; 31公分+1張光碟
標題:	高齡社會
標題:	Care institution
電子資源:	http://hdl.handle.net/11296/h3a4fd
附註:	指導教授: 陳聰堅
附註:	參考書目: 葉49-51
摘要註:	台灣目前因生育率降低，家庭結構受經濟條件衝擊，不婚、晚婚、少子或不生的現象亦隨著改變人生規劃觀念。且台灣又將正式邁入高齡社會問題。老人最大的問題在安養照護的需求大幅增加，2015年統計包含養護中心、護理之家、榮民之家共有1562家，由於必須端正品質，使照護機構展現專業服務功能，愛心、耐心、細心的照顧，給受照顧者家屬能安心將長輩托顧養護，使被照顧者有尊嚴，有品質的安全生活，政府對這樣條件，負有監督之責，而評鑑是確保與提升機構服務品質的方式。本研究以內政部辦理老人福利機構、養護中心、長期照護中心及衛生福利部主管之護理之家等機構評鑑為研究對象，使用資料收集分析法，針對機構受評鑑制度實務運作及對制度理念，評鑑實施計畫與實地評鑑包括指標和評量方法。探討照護機構對評鑑制度實施與實務間的差距，分析結果如下：（1）提升品質與安全責任要求，機構評鑑是相對需要；（2）政府對機構最有效管控，需透過評鑑制；（3）評鑑委員遴聘與評鑑指標要相同嚴謹；（4）評鑑指標繁瑣仍未涵蓋必要項目，未考量機構規範；（5）自評不切實，自評高分，應付了事；（6）中央與地方評鑑標準不一致；（7）評鑑書面繁瑣不切實際，浪費機構人力物力資源；（8）評鑑結論建議，未必符合機構所需。研究結果可提供政府評鑑制度之檢討改進參考。

亞健康照護機構實施評鑑對品質與安全提升之探討
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200 1 $a 亞健康照護機構實施評鑑對品質與安全提升之探討 $f 王慶裕
210 $a [南投縣] $c 南開科技大學福祉科技與服務管理研究所 $d 民106[2017]
215 0 $a 51葉 $c 圖,表 $d 31公分 $e 1張光碟
300 $a 指導教授: 陳聰堅
300 $a 參考書目: 葉49-51
328 $a 碩士論文--南開科技大學福祉科技與服務管理所
330 $a 台灣目前因生育率降低，家庭結構受經濟條件衝擊，不婚、晚婚、少子或不生的現象亦隨著改變人生規劃觀念。且台灣又將正式邁入高齡社會問題。老人最大的問題在安養照護的需求大幅增加，2015年統計包含養護中心、護理之家、榮民之家共有1562家，由於必須端正品質，使照護機構展現專業服務功能，愛心、耐心、細心的照顧，給受照顧者家屬能安心將長輩托顧養護，使被照顧者有尊嚴，有品質的安全生活，政府對這樣條件，負有監督之責，而評鑑是確保與提升機構服務品質的方式。本研究以內政部辦理老人福利機構、養護中心、長期照護中心及衛生福利部主管之護理之家等機構評鑑為研究對象，使用資料收集分析法，針對機構受評鑑制度實務運作及對制度理念，評鑑實施計畫與實地評鑑包括指標和評量方法。探討照護機構對評鑑制度實施與實務間的差距，分析結果如下：（1）提升品質與安全責任要求，機構評鑑是相對需要；（2）政府對機構最有效管控，需透過評鑑制；（3）評鑑委員遴聘與評鑑指標要相同嚴謹；（4）評鑑指標繁瑣仍未涵蓋必要項目，未考量機構規範；（5）自評不切實，自評高分，應付了事；（6）中央與地方評鑑標準不一致；（7）評鑑書面繁瑣不切實際，浪費機構人力物力資源；（8）評鑑結論建議，未必符合機構所需。研究結果可提供政府評鑑制度之檢討改進參考。 $u Currently in Taiwan, because of fertility rates been decreasing. The family structure is impacted by economic condition, and the life planning is transformed by concepts of no marriage and less children. We realize the increase of caregiving needs is the key to address the social issues in the elderly. According to statistics in 2015, there are a total of 1562 caregiving institutions in Taiwan, including convalescent center, nursing home and veterans home. It is essential to guarantee a good quality, so that the care institutions exhibit professional service quality, and provide caring with love, patience, and carefulness. Therefore, the old people could be committed to the care institutions relievedly by their relatives, and live a dignified, qualified and safe life. It is the government’s responsibility to regulate the caring condition, where the accreditation system is the best way to guarantee and improve the service quality of care institutions. The object of this study include welfare institution, convalescent center and long-term caring center, which are organized by Ministry of the Interior, as well as nursing home, which is managed by Ministry of Health and Welfare （MOHW）. The study is carried out by collecting and analyzing data. In this study, the accreditation system is composed of the practical operation, the system concept, the implementation plan, and the accreditation on the spot, including criterion and methodology. The difference between accreditation system and service quality of the care institution is studied. The conclusions are made as follow：（1）The accreditation system is relatively necessary, in order to improve the requirement of quality and safety responsibility；（2）The most effective way is that the government manage the institutions through the accreditation system；（3）The nomination of accreditation members should be as precise as the accreditation standard；（4）The accreditation criterion is tedious and insufficient to cover all essential projects, and the institutional criterion has not been considered；（5）Self-accreditation is unrealistic and simply responses with high scores；（6）The accreditation criterions are different between central government and local committee；（7）The written form of accreditation system is complicated and unrealistic, which wastes the human and material resources；（8）The accreditation results and suggestions may not meet the requirements of institutions； The results of this study could provide reference for the government to review and improve the accreditation system.
510 1 $a The implementation of care institution accreditation system for sub-health to investigate the improvement of safety and service quality. $z eng
610 0 $a 高齡社會 $a 安養照護 $a 機構服務品質 $a 機構評鑑
610 1 $a Care institution $a Service quality $a Accreditation system
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801 1 $a tw $b 國圖 $c 20130805 $g CCR
856 $u http://hdl.handle.net/11296/h3a4fd

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