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Service excellence in organizations :eight key steps to follow and achieve it.Volume II /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Service excellence in organizations :/ Fiona Urquhart.
其他題名:	eight key steps to follow and achieve it.
作者:	Urquhart, Fiona.
出版者:	New York, NY :Business Expert Press,c2019.
面頁冊數:	xi ,119 p. :ill. ;23 cm.
標題:	Customer services - Management. -
ISBN:	9781949991178 (v. 2 : pbk.) :
ISBN:	9781949991185 (v. 2 : ebk.)

Service excellence in organizations :eight key steps to follow and achieve it.Volume II /
Urquhart, Fiona.

Service excellence in organizations :eight key steps to follow and achieve it.Volume II /Fiona Urquhart. - New York, NY :Business Expert Press,c2019. - xi ,119 p. :ill. ;23 cm. - Service systems and innovations in business and society collection.

Includes bibliographical references and index.

ISBN: 9781949991178 (v. 2 : pbk.) :NT943Subjects--Topical Terms:

147643
Customer services
--Management.

Dewey Class. No.: 658.812

Service excellence in organizations :eight key steps to follow and achieve it.Volume II /
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020 $a 9781949991185 (v. 2 : ebk.)
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100 1 $a Urquhart, Fiona. $3 1000128615
245 1 0 $a Service excellence in organizations : $b eight key steps to follow and achieve it. $n Volume II / $c Fiona Urquhart.
260 # $a New York, NY : $b Business Expert Press, $c c2019.
300 $a xi ,119 p. : $b ill. ; $c 23 cm.
490 0 $a Service systems and innovations in business and society collection
504 $a Includes bibliographical references and index.
650 # 0 $a Customer services $x Management. $3 147643
650 # 0 $a Customer relations $x Management. $3 147644

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