| 摘要註: |
21世紀的社會正同時面臨兩大浪潮挑戰，分別是資通訊科技的快速發展及人口老化。資通訊產品廣泛的使用於日常生活中，創造了數位化時代，然而高齡者卻仍是資通訊市場中較為弱勢的族群，需求常易被忽略，導致無法順利透過資通訊科技讓生活更加便利。本研究目的主要為探討高齡者資通訊科技需求之關鍵因素及其權重分析，以提供業者及相關主管機關作為改進資通訊科技產品開發之量化參考依據。本研究方法為：首先透過文獻探討獲得初步之“關鍵因素”，並繪製心智圖（Mind Map）。其次再運用修正式德菲法（MDM）專家問卷，進行高齡者資通訊科技需求之關鍵因素確認，並據以完成本研究確立之關鍵因素心智圖。第三利用決策實驗室分析法（DEMATEL）探討“主要關鍵因素”之相關性與重要性，第四以分析層級程序法（AHP）計算出“次要關鍵因素”的權重及優先排序。結果顯示，由文獻探討並經15位專家確認後，共產生6項主要關鍵因素及24項次要關鍵因素。由DEMATEL方法獲得「未來發展」為主要”影響其他因素”之重要關鍵因素。「資訊科技硬體」則為“被其他因素所影響”之最顯著之關鍵因素。由AHP方法結果顯示在「獲取資通訊行為」構面中，「通用設計」重要性最高；在「高齡學習」構面中，「學習動機」重要性最高；在「資訊科技硬體」構面中，「觸控式螢幕」重要性最高；在「網路應用服務」構面中，「網路搜尋」重要性最高；「遠距居家照護系統」構面中，「經濟評估」重要性最高；「未來發展」構面中，「服務型機器人」重要性最高。最後再綜整以上結果，完成本研究之心智決策模式。$uThe twenty-first century presents two major challenges in rapid information and communication technology development and population aging. The common application of information and communication products has created a digital era. However, elderly people remain as a minority group in the information and communications market in which their demands are often neglected. Consequently, elderly people cannot easily apply these technologies to make their lives convenient. This study aims to investigate key factors of elderly information and communication demands and their respective weights, and the results can be provided as a quantification basis industries and relevant administrative authorities for improving information and communication technological products. We first compiled preliminary key factors by reviewing relevant literature and developed a corresponding mind map. Second, we used a modified Delphi method for verifying the key factors of elderly information and communication technology demands, which were used to revise the key factors in the mind map. Third, we used the decision-making trial and evaluation laboratory method (DEMATEL) to analyse the correlation and weighting of the primary key factors (Main Branch). Lastly, we adopted the analytic hierarchy process (AHP) to determine the weights and priority order of the secondary key factors (Sub-Branch). From the literature review and confirmation by 15 experts, 6 primary and 24 secondary key factors were verified. The DEMATEL results revealed that “the prospective development” was the crucial factor influencing other factors, and “the information technology hardware” was the most significant key factor influenced by other factors. By using the AHP, the results showed that “the of universal design”, “the learning motive”, “the touch screen”, “the Web search”, “the financial assessment”, and “the service-type robot” yielded the highest weighting in the dimensions of “the information and communication acquisition behavior”, “the senior learning”, “the information technology hardware”, “the Web application services”, “the telehomecare system”, and “the prospective development”, respectively. Finally, we summarized these results and completed the mental decision-making model . |