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The brave new service strategy :aligning customer relationships, market strategies, and business structures /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The brave new service strategy :/ Barbara A. Gutek and Theresa Welsh.
其他題名:	aligning customer relationships, market strategies, and business structures /
作者:	Gutek, Barbara A.
other author:	Welsh, Theresa M.
Published:	New York :AMACOM,c2000.
Description:	xvi, 316 p. :ill. ;24 cm.
Subject:	Customer services. -
Online resource:	http://lcweb.loc.gov/catdir/toc/99054932.html
ISBN:	0814405274 (hbk.) :

The brave new service strategy :aligning customer relationships, market strategies, and business structures /
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100 1 $a Gutek, Barbara A. $3 151078
245 0 4 $a The brave new service strategy : $b aligning customer relationships, market strategies, and business structures / $c Barbara A. Gutek and Theresa Welsh.
260 $a New York : $b AMACOM, $c c2000.
300 $a xvi, 316 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services. $3 147477
700 1 $a Welsh, Theresa M. $3 151079
856 4 $3 Table of Contents $u http://lcweb.loc.gov/catdir/toc/99054932.html