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CRM in financial services :a practic...

Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM in financial services :/ Bryan Foss & Merlin Stone.
Reminder of title:	a practical guide to making customer relationship management work /
Author:	Foss, Bryan.
other author:	Stone, Merlin,
Published:	London ;Kogan Page,2003.
Description:	xviii, 700 p. :ill. ;26 cm.
Subject:	Financial services industry - Customer services. -
ISBN:	0749436964 (hbk.) :

CRM in financial services :a practical guide to making customer relationship management work /
Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /Bryan Foss & Merlin Stone. - London ;Kogan Page,2003. - xviii, 700 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0749436964 (hbk.) :NT3045

LCCN: 2003268012

Nat. Bib. No.: GBA2-Y6540Subjects--Topical Terms:

156603
Financial services industry
--Customer services.

LC Class. No.: HG173 / .F675 2002

Dewey Class. No.: 332.10688

CRM in financial services :a practical guide to making customer relationship management work /
LDR:00721nam _2200217 a_450 001 135273
003 DLC
005 20031013142719.0
008 030117s2003 enka b 001 0 eng
010 $a 2003268012
015 $a GBA2-Y6540
020 $a 0749436964 (hbk.) : $c NT3045
035 $a 00073085
040 $a UKM $c UKM $d C#P $d DLC
042 $a lccopycat
050 0 0 $a HG173 $b .F675 2002
082 0 4 $a 332.10688 $2 21
092 $a */332.10688/F879/2003////E00403
100 1 $a Foss, Bryan. $3 156601
245 1 0 $a CRM in financial services : $b a practical guide to making customer relationship management work / $c Bryan Foss & Merlin Stone.
260 $a London ; $a Milford, CT : $b Kogan Page, $c 2003.
300 $a xviii, 700 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 0 $a Financial services industry $x Customer services. $3 156603
700 1 $a Stone, Merlin, $d 1948- $3 156602

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