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CRM in financial services :a practic...

Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	CRM in financial services :/ Bryan Foss & Merlin Stone.
其他題名:	a practical guide to making customer relationship management work /
作者:	Foss, Bryan.
其他作者:	Stone, Merlin,
出版者:	London ;Kogan Page,2003.
面頁冊數:	xviii, 700 p. :ill. ;26 cm.
標題:	Financial services industry - Customer services. -
ISBN:	0749436964 (hbk.) :

CRM in financial services :a practical guide to making customer relationship management work /
Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /Bryan Foss & Merlin Stone. - London ;Kogan Page,2003. - xviii, 700 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0749436964 (hbk.) :NT3045

LCCN: 2003268012

Nat. Bib. No.: GBA2-Y6540Subjects--Topical Terms:

156603
Financial services industry
--Customer services.

LC Class. No.: HG173 / .F675 2002

Dewey Class. No.: 332.10688

CRM in financial services :a practical guide to making customer relationship management work /
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245 1 0 $a CRM in financial services : $b a practical guide to making customer relationship management work / $c Bryan Foss & Merlin Stone.
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300 $a xviii, 700 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 0 $a Financial services industry $x Customer services. $3 156603
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