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Managing the customer experience :tu...

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Smith, Shaun

Managing the customer experience :turn customers into advocates /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing the customer experience :/ Shaun Smith and Joe Wheeler
Reminder of title:	turn customers into advocates /
Author:	Smith, Shaun
other author:	Wheeler, Joe.
Published:	London :Financial Times Prentice Hall,2002.
Description:	xvi, 254 p. :ill. ;24 cm.
標題:	Customer relations. -
ISBN:	0273661957 (hbk.) :

Managing the customer experience :turn customers into advocates /
Smith, Shaun

Managing the customer experience :turn customers into advocates /Shaun Smith and Joe Wheeler - London :Financial Times Prentice Hall,2002. - xvi, 254 p. :ill. ;24 cm.

ISBN: 0273661957 (hbk.) :NT759

Nat. Bib. No.: GBA2-W3280 Subjects--Topical Terms:

158049
Customer relations.

LC Class. No.: HF5415.5 / S65 2002

Dewey Class. No.: 658.812

Managing the customer experience :turn customers into advocates /
LDR:00583nam _2200193 a_450 001 135889
003 OCoLC
005 20030507170409.0
008 021007s2002 enka 001 0 eng
015 $a GBA2-W3280
020 $a 0273661957 (hbk.) : $c NT759
035 $a 00073864
040 $a UKM $c UKM $d TXA
049 $a OSUU
050 $a HF5415.5 $b S65 2002
082 0 4 $a 658.812 $2 21
092 $a */658.812/S659/2002////E00482
100 1 $a Smith, Shaun $3 158047
245 1 0 $a Managing the customer experience : $b turn customers into advocates / $c Shaun Smith and Joe Wheeler
260 $a London : $b Financial Times Prentice Hall, $c 2002.
300 $a xvi, 254 p. : $b ill. ; $c 24 cm.
650 0 $a Customer relations. $3 158049
650 0 $a Relationship marketing. $3 158050
650 0 $a Customer loyalty. $3 156144
700 1 $a Wheeler, Joe. $3 158048

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