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Winning at service :lessons from service leaders /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Winning at service :/ Waldemar Schmidt, Gordon Adler, Els van Weering.
Reminder of title:
lessons from service leaders /
Author:
Schmidt, Waldemar.
other author:
Weering, Els van.
Published:
Chichester :Wiley,c2003.
Description:
xv, 184 p. :ill. ;24 cm.
Notes:
Includes index.
Subject:
Customer services. -
ISBN:
0470848235 (hbk.) :
Winning at service :lessons from service leaders /
Schmidt, Waldemar.
Winning at service :
lessons from service leaders /Waldemar Schmidt, Gordon Adler, Els van Weering. - Chichester :Wiley,c2003. - xv, 184 p. :ill. ;24 cm.
Includes index.
ISBN: 0470848235 (hbk.) :NT1264
Nat. Bib. No.: GBA2-U2490Subjects--Topical Terms:
147477
Customer services.
Dewey Class. No.: 658.812
Winning at service :lessons from service leaders /
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Schmidt, Waldemar.
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Winning at service :
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lessons from service leaders /
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Waldemar Schmidt, Gordon Adler, Els van Weering.
260
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Chichester :
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Wiley,
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c2003.
300
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xv, 184 p. :
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ill. ;
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24 cm.
500
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Includes index.
650
0
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Customer services.
$3
147477
650
0
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Customer services
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Case studies.
$3
159382
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1
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Weering, Els van.
$3
159380
700
1
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Adler, Gordon,
$d
1954-
$3
159381
0 based onreview(s)
Location:
全部
六樓西文書庫 (6th Floor-Western Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Barcode Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
E01225
六樓西文書庫 (6th Floor-Western Books)
一般借閱
外文書
* 658.812 S354 2003
一般(Normal)
On shelf
0
5030000-0920014
1 records • Pages 1 •
1
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