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Secret service :hidden systems that deliver unforgettable customer service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Secret service :/ John R. DiJulius III.
Reminder of title:	hidden systems that deliver unforgettable customer service /
Author:	DiJulius, John R.,
Published:	New York :AMACOM,2003.
Description:	xix, 172 p. ;23 cm.
Subject:	Customer services. -
ISBN:	0814471714 (pbk.) :

Secret service :hidden systems that deliver unforgettable customer service /
DiJulius, John R.,1964-

Secret service :hidden systems that deliver unforgettable customer service /John R. DiJulius III. - New York :AMACOM,2003. - xix, 172 p. ;23 cm.

Includes bibliographical references and index.

Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.

ISBN: 0814471714 (pbk.) :NT567

LCCN: 2002014953Subjects--Topical Terms:

147477
Customer services.

LC Class. No.: HF5415.5 / .D558 2002

Dewey Class. No.: 658.8/12

Secret service :hidden systems that deliver unforgettable customer service /
LDR:01280nam _22002178a_450 001 136475
003 DLC
005 20031020112823.0
008 020912s2003 nyu b 001 0 eng
010 $a 2002014953
020 $a 0814471714 (pbk.) : $c NT567
035 $a 00074451
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .D558 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/D575/2003////E01063
100 1 $a DiJulius, John R., $d 1964- $3 159450
245 1 0 $a Secret service : $b hidden systems that deliver unforgettable customer service / $c John R. DiJulius III.
260 $a New York : $b AMACOM, $c 2003.
300 $a xix, 172 p. ; $c 23 cm.
504 $a Includes bibliographical references and index.
505 0 $a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
650 0 $a Customer services. $3 147477
650 0 $a Consumer satisfaction. $3 147265
650 0 $a Customer loyalty. $3 148581