南開科技大學圖書館 |

Language: English

南開科技大學

圖書館首頁

編目中圖書申請

Login

Back

Switch To: Labeled | MARC Mode | ISBD

Successful service operations manage...

~

King-Metters, Kathryn,1949-

Successful service operations management /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Successful service operations management // Richard Metters, Kathryn King-Metters, Madeleine Pullman.
remainder title:	Service operations management
Author:	Metters, Richard,
other author:	King-Metters, Kathryn,
Published:	Mason, OH :South-Western,c2003.
Description:	xix, 374 p. :ill. ;26 cm.
Subject:	Customer services - Management. -
ISBN:	0324135564 (hbk.) :

Successful service operations management /
Metters, Richard,1960-

Successful service operations management /Service operations managementRichard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH :South-Western,c2003. - xix, 374 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0324135564 (hbk.) :NT3065

LCCN: 2002073424Subjects--Topical Terms:

147643
Customer services
--Management.

LC Class. No.: HF5415.5 / .M48 2003

Dewey Class. No.: 658.8/12

Successful service operations management /
LDR:00692nam _22002174a_450 001 136538
003 DLC
005 20031020150707.0
008 020530s2003 ohua b 001 0 eng
010 $a 2002073424
020 $a 0324135564 (hbk.) : $c NT3065
035 $a 00074514
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .M48 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/M595/2003////E01132
100 1 $a Metters, Richard, $d 1960- $3 159585
245 1 0 $a Successful service operations management / $c Richard Metters, Kathryn King-Metters, Madeleine Pullman.
246 3 0 $a Service operations management
260 $a Mason, OH : $b South-Western, $c c2003.
300 $a xix, 374 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $x Management. $3 147643
650 0 $a Customer services $x Management $v Case studies. $3 159588
700 1 $a King-Metters, Kathryn, $d 1949- $3 159586
700 1 $a Pullman, Madeleine, $d 1957- $3 159587

0 based onreview(s)

Location: Year: Volume Number:

Items

1 records • Pages 1 •
1

No. of reservations

E01132

六樓西文書庫 (6th Floor-Western Books)

一般借閱

外文書

* 658.812 M595 2003

一般(Normal)

On shelf

0

5030000-0920014

1 筆 • 頁數 1 •
1

建立或儲存個人書籤

書目轉出

取書館別

變更密碼

登入