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The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The real-time contact center :/ Donna Fluss.
Reminder of title:	[strategies, tactics, and technologies for building a profitable service and sales operation] /
Author:	Fluss, Donna.
Published:	New York :AMACOM,c2005.
Description:	xv, 221 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Call centers - Computer network resources. -
ISBN:	0814472567 (hbk.) :

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /
Fluss, Donna.

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /Donna Fluss. - New York :AMACOM,c2005. - xv, 221 p. :ill. ;24 cm.

Includes index.

ISBN: 0814472567 (hbk.) :NT768

LCCN: 2005004120 Subjects--Topical Terms:

168375
Call centers
--Computer network resources.

LC Class. No.: HE8788 / .F58 2005

Dewey Class. No.: 658.8/12

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /
LDR:00685nam _2200217 _450 001 140051
003 OCoLC
005 20050921160430.0
008 050211s2005 nyua 001 0 eng
010 $a 2005004120
020 $a 0814472567 (hbk.) : $c NT768
035 $a 00111428
040 $a DLC $c DLC $d C#P $d BAKER $d OSU
042 $a pcc
049 $a OSUU
050 0 0 $a HE8788 $b .F58 2005
082 0 0 $a 658.8/12 $2 22
100 1 $a Fluss, Donna. $3 168374
245 1 4 $a The real-time contact center : $b [strategies, tactics, and technologies for building a profitable service and sales operation] / $c Donna Fluss.
260 $a New York : $b AMACOM, $c c2005.
300 $a xv, 221 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
500 $a Subtitle from jacket.
650 0 $a Call centers $x Computer network resources. $3 168375
650 0 $a Call centers $x Management. $3 159288
650 0 $a Customer services $x Management. $3 147643