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Complex service delivery processes :strategy to operations /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Complex service delivery processes :/ Jean Harvey.
其他題名:
strategy to operations /
作者:
Harvey, Jean,
出版者:
Milwaukee, Wis. :ASQ Quality Press,c2011.
面頁冊數:
xxxi, 428 p. :ill. ;26 cm.
標題:
Business planning. -
ISBN:
0873898001 (pbk.) :
ISBN:
9780873898003 (pbk.)
Complex service delivery processes :strategy to operations /
Harvey, Jean,1950-
Complex service delivery processes :
strategy to operations /Jean Harvey. - 2nd ed. - Milwaukee, Wis. :ASQ Quality Press,c2011. - xxxi, 428 p. :ill. ;26 cm.
Includes bibliographical references and index.
Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.
ISBN: 0873898001 (pbk.) :NT2563
LCCN: 2010046264Subjects--Topical Terms:
147640
Business planning.
LC Class. No.: HD9980.5 / .H375 2010
Dewey Class. No.: 658
Complex service delivery processes :strategy to operations /
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Includes bibliographical references and index.
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