Service industries - Technological innovations - Management.

Mass customization :the new frontier in business competition / …で: (言語・文字資料 (印刷物))

Competing in a service economy :how to create a competitive advantage through service development and innovation / …で: (言語・文字資料 (印刷物))

Best face forward :why companies must improve their service interfaces with customers / …で: (言語・文字資料 (印刷物))

Managing services :using technology to create value / …で: (言語・文字資料 (印刷物))

Manufactures- Technological innovations

Customer services- Management.

Value analysis (Cost control).

Customer relations- Management.

Service industries- Technological innovations

Competition.

Mass production.

Technological innovations- Management.

New products- Management.