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Managing services :using technology ...

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Davis, Mark M.,1944-.

Managing services :using technology to create value /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Managing services :/ Mark M. Davis, Janelle Heineke.
其他題名:	using technology to create value /
作者:	Davis, Mark M.,
其他作者:	Heineke, Janelle N.
出版者:	Boston :McGraw-Hill/Irwin,c2003.
面頁冊數:	xvii, 443 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.).
叢書名:	The McGraw-Hill/Irwin series, Operations and decision sciences.
標題:	Service industries - Technological innovations -
ISBN:	0072464267 (alk. paper)
ISBN:	0071194770 (pbk.):

Managing services :using technology to create value /
Davis, Mark M.,1944-.

Managing services :using technology to create value /Mark M. Davis, Janelle Heineke. - Boston :McGraw-Hill/Irwin,c2003. - xvii, 443 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.). - The McGraw-Hill/Irwin series, Operations and decision sciences..

Includes bibliographical references and index.

ISBN: 0072464267 (alk. paper)

LCCN: 2002023965Subjects--Topical Terms:

152256
Service industries
--Technological innovations

LC Class. No.: HD9980.5 / .D388 2003

Dewey Class. No.: 658

Managing services :using technology to create value /
LDR:00661cam _2200181 a_450 001 138848
008 020917s2003 maua b 001 0 eng
010 $a 2002023965
020 $a 0072464267 (alk. paper)
020 $a 0071194770 (pbk.): $c US55.01
035 $a 00096282
040 $a DLC $c DLC $d DLC
050 0 0 $a HD9980.5 $b .D388 2003
082 0 0 $a 658 $2 21
100 1 $a Davis, Mark M., $d 1944-. $3 165376
245 1 0 $a Managing services : $b using technology to create value / $c Mark M. Davis, Janelle Heineke.
260 $a Boston : $b McGraw-Hill/Irwin, $c c2003.
300 $a xvii, 443 p. : $b ill. ; $c 26 cm. + $e 1 CD-ROM (4 3/4 in.).
440 4 $a The McGraw-Hill/Irwin series, Operations and decision sciences.
504 $a Includes bibliographical references and index.
650 0 $a Service industries $x Technological innovations $x Management. $3 152256
650 0 $a Value analysis (Cost control). $3 165378
650 0 $a Customer relations $x Management. $3 147644
700 1 $a Heineke, Janelle N. $3 165377

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