Information technology - Quality control.

Quality management for IT services :perspectives on business and process performance / by: (Language materials, printed)

Operational risk management :a practical approach to intelligent data analysis / by: (Language materials, printed)

The ITSm process design guide :developing, reengineering, and improving IT service management / by: (Language materials, printed)

Organizational change.

Information resources management.

Information technology- Quality control.

Quality control.

Risk management.

Information technology- Management.

Process control.