南開科技大學圖書館 |

Language: 繁體中文

說明(常見問題)

南開科技大學

圖書館首頁

編目中圖書申請

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

The customer-centered enterprisehow ...

International Business Machines Corporation

The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	The customer-centered enterprise/ Harvey Thompson.
其他題名:	how IBM and other world-class companies achieve extraordinary results by putting customers first /
作者:	Thompson, Harvey.
出版者:	New York :McGraw-Hill,�000.
面頁冊數:	1 online resource (xv, 245 pages) :illustrations
附註:	Includes index.
標題:	Customer services. -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	0071371400 (electronic bk.)
ISBN:	9780071371407 (electronic bk.)

The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
Thompson, Harvey.

The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /[electronic resource] :Harvey Thompson. - New York :McGraw-Hill,�000. - 1 online resource (xv, 245 pages) :illustrations

Includes index.

ISBN: 0071371400 (electronic bk.)

OverDrive, Inc.http://www.overdrive.comSubjects--Corporate Names:

151507
International Business Machines Corporation
--Customer services.Subjects--Topical Terms:

147477
Customer services.
Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: HF5415.5 / .T484 2000eb

Dewey Class. No.: 658.8/12

The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
LDR:01911nmm 2200373La 4500 001 1000049619
005 20140911124717.0
006 m o u
007 cr cn|||||||||
008 001115s2000 ilua o 001 0 eng d
019 $a 50852993 $a 53310746 $a 532733547 $a 551341052 $a 614609088 $a 646897674 $a 722765316 $a 728054397
020 $a 0071371400 (electronic bk.)
020 $a 9780071371407 (electronic bk.)
020 $z 0071352104
035 $a (OCoLC)45730065 $z (OCoLC)50852993 $z (OCoLC)53310746 $z (OCoLC)532733547 $z (OCoLC)551341052 $z (OCoLC)614609088 $z (OCoLC)646897674 $z (OCoLC)722765316 $z (OCoLC)728054397
035 $a ocm45730065
037 $b OverDrive, Inc. $n http://www.overdrive.com
040 $a N$T $b eng $e pn $c N$T $d OCL $d OCLCQ $d YDXCP $d OCLCQ $d HNW $d TUU $d OCLCQ $d TNF $d OCLCQ $d ZCU $d OCLCF $d P4I $d OCLCQ $d VVN $d TEFOD $d ADU $d E7B
049 $a MAIN{me_controlnum}
050 4 $a HF5415.5 $b .T484 2000eb
072 7 $a BUS $x 018000 $2 bisacsh
082 0 4 $a 658.8/12 $2 21
100 1 $a Thompson, Harvey. $3 151506
245 1 4 $a The customer-centered enterprise $h [electronic resource] : $b how IBM and other world-class companies achieve extraordinary results by putting customers first / $c Harvey Thompson.
260 $a New York : $b McGraw-Hill, $c �000.
300 $a 1 online resource (xv, 245 pages) : $b illustrations
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Includes index.
588 $a Description based on print version record.
610 2 0 $a International Business Machines Corporation $x Customer services. $3 151507
610 2 7 $a International Business Machines Corporation. $3 157532
650 0 $a Customer services. $3 147477
650 0 $a Customer relations. $3 147266
650 0 $a Success in business. $3 149567
650 7 $a BUSINESS & ECONOMICS $x Customer Relations. $2 bisacsh $3 1000062071
655 4 $a Electronic books. $2 local. $3 172687
655 7 $a History. $2 fast $3 1000061164
776 0 8 $i Print version: $a Thompson, Harvey. $t Customer-centered enterprise. $d New York : McGraw-Hill, �000 $z 0071352104 $w (DLC) 99023967 $w (OCoLC)41223962
856 4 0 $3 EBSCOhost $u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=38776 $z Click here for online access to this book (查閱全文) (EBSCO eBook)
938 $a EBSCOhost $b EBSC $n 38776
938 $a YBP Library Services $b YANK $n 2276853
938 $a ebrary $b EBRY $n ebr5002522