Customer services.

The brave new service strategy :aligning customer relationships, market strategies, and business structures / by: (書目-語言資料,印刷品)

Seven power strategies for building customer loyalty / by: (書目-語言資料,印刷品)

Total access :giving customers what they want in an anytime, anywhere world / by: (書目-語言資料,印刷品)

Turning lost customers into gold :--and the art of achieving zero defections / by: (書目-語言資料,印刷品)

The big book of customer service training games :quick, fun activities for training customer service reps, salespeople, and anyon/ by: (書目-語言資料,印刷品)

Customer at the crossroads :from parable to practice / by: (書目-語言資料,印刷品)

Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it / by: (書目-語言資料,印刷品)

The ten demandments :rules to live by in the age of the demanding consumer / by: (書目-語言資料,印刷品)

Beyond customer satisfaction to customer loyalty :the key to greater profitability / by: (書目-語言資料,印刷品)

Building great customer experiences / by: (書目-語言資料,印刷品)

Customer service :empowerment and entrapment / by: (書目-語言資料,印刷品)

The customer service workbook / by: (書目-語言資料,印刷品)

Meeting customer needs / by: (書目-語言資料,印刷品)

Customer service.candidate handbook /S/NVQ level 2: by: (書目-語言資料,印刷品)

The complete guide to customer support :[how to turn technical assistance into a profitable relationship / by: (書目-語言資料,印刷品)

Customer loyalty :how to earn it, how to keep it / by: (書目-語言資料,印刷品)

Customer relationships / by: (書目-語言資料,印刷品)

Customer service :a practical approach / by: (書目-語言資料,印刷品)

Customer service :skills and concepts for success / by: (書目-語言資料,印刷品)

Effective customer service :ten steps for technical professions / by: (書目-語言資料,印刷品)

High powered customer service training activities :26 fast-moving training ideas for customer service trainers and managers / by: (書目-語言資料,印刷品)

Winning at service :lessons from service leaders / by: (書目-語言資料,印刷品)

Secret service :hidden systems that deliver unforgettable customer service / by: (書目-語言資料,印刷品)

The world of customer service / by: (書目-語言資料,印刷品)

Services marketing :integrating customer focus across the firm / by: (書目-語言資料,印刷品)

Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation / by: (書目-語言資料,印刷品)

Higher profits through customer lock-in :a roadmap / by: (書目-語言資料,印刷品)

Services marketing :integrating customer focus across the firm / by: (書目-語言資料,印刷品)

Customer service / by: (書目-語言資料,印刷品)

Fostering effective customer relationships :leading marketing executives on developing customer experience strategies and delivering Value-Added service / by: (書目-語言資料,印刷品)

Service design and delivery / by: (書目-語言資料,印刷品)

The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first / by: (書目-電子資源)

50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! / by: (書目-電子資源)

Salesforce service cloud for dummies / by: (書目-語言資料,印刷品)

Performance Research Associates' Delivering knock your socks off service / by: (書目-語言資料,印刷品)

Customer success :how innovative companies are reducing churn and growing recurring revenue / by: (書目-語言資料,印刷品)

From products to services :insight and experience from companies which have embraced the service economy / by: (書目-語言資料,印刷品)

Excellence wins :a no-nonsense guide to becoming the best in a world of compromise / by: (書目-語言資料,印刷品)

100 practical ways to improve customer experience :achieve end-to-end customer engagement in a multi-channel world / by: (書目-語言資料,印刷品)

50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! / by: (書目-電子資源)

Calming upset customers :staying effective during unpleasant situations / by: (書目-語言資料,印刷品)

Delivering knock your socks off service / by: (書目-語言資料,印刷品)

E-Service :new directions in theory and practice / by: (書目-語言資料,印刷品)

Managing service level quality across wireless and fixed networks / by: (書目-語言資料,印刷品)

Customer service / by: (書目-語言資料,印刷品)

Managing service level quality across wireless and fixed networks by: (書目-電子資源)

Stop, ask, and listen :proven sales techniques to turn browsers into buyers / by: (書目-語言資料,印刷品)

The relationship edge in business :connecting with customers and colleagues when it counts / by: (書目-語言資料,印刷品)

Magnetic service :the secrets of creating passionately devoted customers / by: (書目-語言資料,印刷品)

Customer service training 101 :quick and easy techniquesthat get great results / by: (書目-語言資料,印刷品)

Information technology enabled global customer service by: (書目-電子資源)

Managing service level quality across wireless and fixed networks by: (書目-電子資源)