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Emotional value :creating strong bonds with your customers /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Emotional value :/ Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
其他題名:	creating strong bonds with your customers /
作者:	Barlow, Janelle,
其他作者:	Maul, Dianna,
出版者:	San Francisco :Berrett-Koehler Publishers,c2000.
面頁冊數:	xviii, 310 p. ;24 cm.
標題:	Customer services. -
ISBN:	1576750795 (hbk.) :

Emotional value :creating strong bonds with your customers /
Barlow, Janelle,1943-

Emotional value :creating strong bonds with your customers /Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. - San Francisco :Berrett-Koehler Publishers,c2000. - xviii, 310 p. ;24 cm.

Includes bibliographical references and index.

ISBN: 1576750795 (hbk.) :NT802

LCCN: 99086124 Subjects--Topical Terms:

147477
Customer services.

LC Class. No.: HF5415.5 / .B3673 2000

Dewey Class. No.: 658.8/12

Emotional value :creating strong bonds with your customers /
LDR:00655nam _2200193 a_450 001 132469
005 19991009092422.0
008 021024s2000 cau b 001 0 eng d
010 $a 99086124
020 $a 1576750795 (hbk.) : $c NT802
035 $a 00061573
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .B3673 2000
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/B258/2000////095593
100 1 $a Barlow, Janelle, $d 1943- $3 150174
245 0 0 $a Emotional value : $b creating strong bonds with your customers / $c Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
260 $a San Francisco : $b Berrett-Koehler Publishers, $c c2000.
300 $a xviii, 310 p. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services. $3 147477
700 1 $a Maul, Dianna, $d 1950- $3 150175

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