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Built for use :driving profitability through the user experience /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Built for use :/ Karen Donoghue.
其他題名:	driving profitability through the user experience /
作者:	Donoghue, Karen.
出版者:	New York :McGraw-Hill,c2002.
面頁冊數:	xxvi, 262 p. :ill. ;24 cm.
標題:	Customer services - Management. -
ISBN:	0071383042 (hbk.) :

Built for use :driving profitability through the user experience /
Donoghue, Karen.

Built for use :driving profitability through the user experience /Karen Donoghue. - New York :McGraw-Hill,c2002. - xxvi, 262 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0071383042 (hbk.) :NT705

LCCN: 2001056215Subjects--Topical Terms:

147643
Customer services
--Management.

LC Class. No.: HF5415.5 / .D655 2002

Dewey Class. No.: 658.8/12

Built for use :driving profitability through the user experience /
LDR:00614nam _2200193 a_450 001 132897
005 20020928150444.0
008 021023s2002 nyua b 001 0 eng d
010 $a 2001056215
020 $a 0071383042 (hbk.) : $c NT705
035 $a 00062004
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .D655 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/D687/2002////095270
100 1 $a Donoghue, Karen. $3 151161
245 1 0 $a Built for use : $b driving profitability through the user experience / $c Karen Donoghue.
260 $a New York : $b McGraw-Hill, $c c2002.
300 $a xxvi, 262 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $x Management. $3 147643
650 0 $a Customer relations $x Management. $3 147644
650 0 $a Consumer satisfaction. $3 147265
650 0 $a Strategic planning. $3 146621

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