Customer services - Management.
概要
作品: | 30 作品在 30 項出版品 30 種語言 |
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書目資訊
Relationship marketing :gaining competitive advantage through customer satisfaction and customer retention /
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Customer relationship management :creating competitive advantage through win-win relationship strategies /
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Proactive customer service :transforming your customer service department into a profit center /
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How to manage the IT helpdesk :a guide for user support and call centre managers /
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Competing in a service economy :how to create a competitive advantage through service development and innovation /
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The complete guide to customer support :[how to turn technical assistance into a profitable relationship /
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Developing new services :incorporating the voice of the customer into strategic service development /
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Value-based marketing for bottom-line success :5 steps to creating customer value /
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Best face forward :why companies must improve their service interfaces with customers /
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