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Service management :operations, stra...

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Fitzsimmons, James A.

Service management :operations, strategy, and information technology /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Service management :/ James A. Fitzsimmons, Mona J. Fitzsimmons.
其他題名:	operations, strategy, and information technology /
作者:	Fitzsimmons, James A.
其他作者:	Fitzsimmons, Mona J.
出版者:	New York :McGraw-Hill,c2001
面頁冊數:	xxvi, 646 p. :ill., map ;27 cm. +1 computer laser optical disc (4 3/4 in.).
標題:	Service industries - Management. -
ISBN:	007231267X (hbk.) :
ISBN:	0072424192

Service management :operations, strategy, and information technology /
Fitzsimmons, James A.

Service management :operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York :McGraw-Hill,c2001 - xxvi, 646 p. :ill., map ;27 cm. +1 computer laser optical disc (4 3/4 in.).

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

ISBN: 007231267X (hbk.) :NT2805

LCCN: 00026733 Subjects--Topical Terms:

147046
Service industries
--Management.

LC Class. No.: HD9980.5 / .F549 2001

Dewey Class. No.: 658

Service management :operations, strategy, and information technology /
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042 $a pcc
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100 1 $a Fitzsimmons, James A. $3 152031
245 1 0 $a Service management : $b operations, strategy, and information technology / $c James A. Fitzsimmons, Mona J. Fitzsimmons.
250 $a 3rd ed.
260 $a New York : $b McGraw-Hill, $c c2001
300 $a xxvi, 646 p. : $b ill., map ; $c 27 cm. + $e 1 computer laser optical disc (4 3/4 in.).
504 $a Includes bibliographical references and indexes.
538 $a System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
650 0 $a Service industries $x Management. $3 147046
700 1 $a Fitzsimmons, Mona J. $3 152032

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