Service industries - Management.
概要
作品: | 15 作品在 15 項出版品 15 種語言 |
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書目資訊
Developing new services :incorporating the voice of the customer into strategic service development /
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Up against the Wal-Marts :how your business can prosper in the shadow of the retail giants /
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Service productivity management :improving service performance using data envelopment analysis (DEA) /
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