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Customer service :empowerment and en...

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Grugulis, Irena.

Customer service :empowerment and entrapment /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customer service :/ edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
其他題名:	empowerment and entrapment /
其他作者:	Sturdy, Andrew.
出版者:	Basingstoke :Palgrave,2001.
面頁冊數:	xi, 215 p. ;24 cm.
叢書名:	Critical perspectives on work and organisations.
標題:	Customer services. -
ISBN:	0333946073 (pbk.) :

Customer service :empowerment and entrapment /
Customer service :empowerment and entrapment /edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. - Basingstoke :Palgrave,2001. - xi, 215 p. ;24 cm. - Critical perspectives on work and organisations..

Includes bibliographical references and index.

ISBN: 0333946073 (pbk.) :NT1116Subjects--Topical Terms:

147477
Customer services.

Dewey Class. No.: 658.812

Customer service :empowerment and entrapment /
LDR:00578nam _2200157 a_450 001 135277
005 20031013143223.0
008 031002s2001 enk b 001 0 eng
020 $a 0333946073 (pbk.) : $c NT1116
035 $a 00073089
082 0 0 $a 658.812 $2 21
092 $a */658.812/C935/2001////E00407
245 0 0 $a Customer service : $b empowerment and entrapment / $c edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
260 $a Basingstoke : $b Palgrave, $c 2001.
300 $a xi, 215 p. ; $c 24 cm.
440 0 $a Critical perspectives on work and organisations.
504 $a Includes bibliographical references and index.
650 0 $a Customer services. $3 147477
650 0 $a Customer services $x Management. $3 147643
700 1 $a Sturdy, Andrew. $3 156610
700 1 $a Willmott, Hugh. $3 156611
700 1 $a Grugulis, Irena. $3 156612

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