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The customer service workbook /

~

Hickey, Kristin.

The customer service workbook /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The customer service workbook // Neville Lake & Kristin Hickey.
作者:	Lake, Neville.
其他作者:	Hickey, Kristin.
出版者:	London :Kogan Page,2002.
面頁冊數:	x, 223 p. :ill. ;24 cm. +1 CD-ROM (3 1/2 in.)
附註:	Published in association with the Institute of Directors.
叢書名:	The Sunday Times business enterprise guide
標題:	Customer services. -
ISBN:	0749437898 (pbk.) :

The customer service workbook /
Lake, Neville.

The customer service workbook /Neville Lake & Kristin Hickey. - London :Kogan Page,2002. - x, 223 p. :ill. ;24 cm. +1 CD-ROM (3 1/2 in.) - The Sunday Times business enterprise guide.

Published in association with the Institute of Directors.

Includes bibliographical references ([p. 217]) and index.

ISBN: 0749437898 (pbk.) :NT913

LCCN: 2003430641

Nat. Bib. No.: GBA2-X6781Subjects--Topical Terms:

147477
Customer services.

LC Class. No.: HF5415.5 / .L35 2002

Dewey Class. No.: 658.812

The customer service workbook /
LDR:00782nam _2200229 a_450 001 135278
003 DLC
005 20031013143236.0
008 021021s2002 enkac b 001 0 eng
010 $a 2003430641
015 $a GBA2-X6781
020 $a 0749437898 (pbk.) : $c NT913
035 $a 00073090
040 $a UKM $d UKM $d OCLCQ $c DLC
050 0 0 $a HF5415.5 $b .L35 2002
082 0 0 $a 658.812 $2 21
092 $a */658.812/L192/2002////E00408
100 1 $a Lake, Neville. $3 156613
245 1 4 $a The customer service workbook / $c Neville Lake & Kristin Hickey.
260 $a London : $b Kogan Page, $c 2002.
300 $a x, 223 p. : $b ill. ; $c 24 cm. + $e 1 CD-ROM (3 1/2 in.)
440 4 $a The Sunday Times business enterprise guide
500 $a Published in association with the Institute of Directors.
504 $a Includes bibliographical references ([p. 217]) and index.
650 0 $a Customer services. $3 147477
700 1 $a Hickey, Kristin. $3 156614
710 2 $a Institute of Directors. $3 156606

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