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Developing new services :incorporati...
~
Fisher, Caroline M.,1947-
Developing new services :incorporating the voice of the customer into strategic service development /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Developing new services :/ Caroline M. Fisher and James T. Schutta.
其他題名:
incorporating the voice of the customer into strategic service development /
作者:
Fisher, Caroline M.,
其他作者:
Schutta, James T.,
出版者:
Milwaukee, Wisconsin :ASQ Quality Press,2003.
面頁冊數:
xvi, 216 p. :ill. ;24 cm.
標題:
Customer services - Management. -
ISBN:
0873895851 (hbk. : alk. paper) :
Developing new services :incorporating the voice of the customer into strategic service development /
Fisher, Caroline M.,1947-
Developing new services :
incorporating the voice of the customer into strategic service development /Caroline M. Fisher and James T. Schutta. - Milwaukee, Wisconsin :ASQ Quality Press,2003. - xvi, 216 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0873895851 (hbk. : alk. paper) :NT1422
LCCN: 2003005130Subjects--Topical Terms:
147643
Customer services
--Management.
LC Class. No.: HF5415.5 / F565 2003
Dewey Class. No.: 658.8/12
Developing new services :incorporating the voice of the customer into strategic service development /
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