Language:
繁體中文
English
日文
說明(常見問題)
南開科技大學
圖書館首頁
編目中圖書申請
登入
回首頁
切換:
標籤
|
MARC模式
|
ISBD
Secret service :hidden systems that deliver unforgettable customer service /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Secret service :/ John R. DiJulius III.
其他題名:
hidden systems that deliver unforgettable customer service /
作者:
DiJulius, John R.,
出版者:
New York :AMACOM,2003.
面頁冊數:
xix, 172 p. ;23 cm.
標題:
Customer services. -
ISBN:
0814471714 (pbk.) :
Secret service :hidden systems that deliver unforgettable customer service /
DiJulius, John R.,1964-
Secret service :
hidden systems that deliver unforgettable customer service /John R. DiJulius III. - New York :AMACOM,2003. - xix, 172 p. ;23 cm.
Includes bibliographical references and index.
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
ISBN: 0814471714 (pbk.) :NT567
LCCN: 2002014953Subjects--Topical Terms:
147477
Customer services.
LC Class. No.: HF5415.5 / .D558 2002
Dewey Class. No.: 658.8/12
Secret service :hidden systems that deliver unforgettable customer service /
LDR
:01280nam _22002178a_450
001
136475
003
DLC
005
20031020112823.0
008
020912s2003 nyu b 001 0 eng
010
$a
2002014953
020
$a
0814471714 (pbk.) :
$c
NT567
035
$a
00074451
040
$a
DLC
$c
DLC
042
$a
pcc
050
0 0
$a
HF5415.5
$b
.D558 2002
082
0 0
$a
658.8/12
$2
21
092
$a
*/658.812/D575/2003////E01063
100
1
$a
DiJulius, John R.,
$d
1964-
$3
159450
245
1 0
$a
Secret service :
$b
hidden systems that deliver unforgettable customer service /
$c
John R. DiJulius III.
260
$a
New York :
$b
AMACOM,
$c
2003.
300
$a
xix, 172 p. ;
$c
23 cm.
504
$a
Includes bibliographical references and index.
505
0
$a
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
650
0
$a
Customer services.
$3
147477
650
0
$a
Consumer satisfaction.
$3
147265
650
0
$a
Customer loyalty.
$3
148581
0 筆讀者評論
館藏地:
全部
六樓西文書庫
出版年:
卷號:
館藏
1 筆 • 頁數 1 •
1
條碼號
典藏地名稱
館藏流通類別
資料類型
索書號
使用類型
借閱狀態
預約人數
備註欄
附件
E01063
六樓西文書庫
一般借閱
外文書
* 658.812 D575 2003
一般(Normal)
在架
0
5030000-0920014
1 筆 • 頁數 1 •
1
評論
新增評論
分享你的心得
建立或儲存個人書籤
書目轉出
取書館別
處理中
...
變更密碼
登入