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Successful service operations manage...

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King-Metters, Kathryn,1949-

Successful service operations management /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Successful service operations management // Richard Metters, Kathryn King-Metters, Madeleine Pullman.
其他題名:	Service operations management
作者:	Metters, Richard,
其他作者:	King-Metters, Kathryn,
出版者:	Mason, OH :South-Western,c2003.
面頁冊數:	xix, 374 p. :ill. ;26 cm.
標題:	Customer services - Management. -
ISBN:	0324135564 (hbk.) :

Successful service operations management /
Metters, Richard,1960-

Successful service operations management /Service operations managementRichard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH :South-Western,c2003. - xix, 374 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0324135564 (hbk.) :NT3065

LCCN: 2002073424Subjects--Topical Terms:

147643
Customer services
--Management.

LC Class. No.: HF5415.5 / .M48 2003

Dewey Class. No.: 658.8/12

Successful service operations management /
LDR:00692nam _22002174a_450 001 136538
003 DLC
005 20031020150707.0
008 020530s2003 ohua b 001 0 eng
010 $a 2002073424
020 $a 0324135564 (hbk.) : $c NT3065
035 $a 00074514
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .M48 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/M595/2003////E01132
100 1 $a Metters, Richard, $d 1960- $3 159585
245 1 0 $a Successful service operations management / $c Richard Metters, Kathryn King-Metters, Madeleine Pullman.
246 3 0 $a Service operations management
260 $a Mason, OH : $b South-Western, $c c2003.
300 $a xix, 374 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $x Management. $3 147643
650 0 $a Customer services $x Management $v Case studies. $3 159588
700 1 $a King-Metters, Kathryn, $d 1949- $3 159586
700 1 $a Pullman, Madeleine, $d 1957- $3 159587

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