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Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Perfect phrases for customer service :/ Robert Bacal.
其他題名:	hundreds of tools, techniques, and scripts for handling any situation /
作者:	Bacal, Robert.
出版者:	New York :McGraw-Hill,c2005.
面頁冊數:	xv, 222 p. ;21 cm.
標題:	Customer services. -
ISBN:	007144453X (pbk.):

Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /
Bacal, Robert.

Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /Robert Bacal. - New York :McGraw-Hill,c2005. - xv, 222 p. ;21 cm.

ISBN: 007144453X (pbk.):US9.95

LCCN: 2005297103Subjects--Topical Terms:

147477
Customer services.

LC Class. No.: HF5415.5 / .B32 2005

Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /
LDR:00466cam _2200133 a_450 001 138668
008 050314s2005 nyu 000 0 eng
010 $a 2005297103
020 $a 007144453X (pbk.): $c US9.95
035 $a 00096097
040 $a SINAP $c SINAP $d BGU $d DLC
050 0 0 $a HF5415.5 $b .B32 2005
100 1 $a Bacal, Robert. $3 151106
245 1 0 $a Perfect phrases for customer service : $b hundreds of tools, techniques, and scripts for handling any situation / $c Robert Bacal.
260 $a New York : $b McGraw-Hill, $c c2005.
300 $a xv, 222 p. ; $c 21 cm.
650 0 $a Customer services. $3 147477
650 0 $a Customer services $v Terminology. $3 164951