Service industries - Management.
Overview
Works: | 15 works in 15 publications in 15 languages |
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Titles
Service management :operations, strategy, and information technology /
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Developing new services :incorporating the voice of the customer into strategic service development /
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Up against the Wal-Marts :how your business can prosper in the shadow of the retail giants /
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Service productivity management :improving service performance using data envelopment analysis (DEA) /
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Knowledge management and drivers of innovation in services industries /
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Service management :an integrated approach to supply chain management and operations /
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