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南開科技大學

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Cannie, Joan Koob.

Overview

Works:	2 works in 2 publications in 1 languages

Titles

Keeping customers for life / by: Cannie, Joan Koob.; Caplin, Donald. (Language materials, printed)

Turning lost customers into gold :--and the art of achieving zero defections / by: Cannie, Joan Koob. (Language materials, printed)

Subjects

Consumer satisfaction- United States. Customer services. Customer services- United States. Consumer satisfaction. Customer relations.

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