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Turning lost customers into gold :--and the art of achieving zero defections /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Turning lost customers into gold :/ Joan Koob Cannie.
其他題名:
--and the art of achieving zero defections /
作者:
Cannie, Joan Koob.
出版者:
New York :AMACOM,1994.
面頁冊數:
ix, 131 p. :ill. ;24 cm.
標題:
Consumer satisfaction. -
ISBN:
0814451101 (hbk.) :
Turning lost customers into gold :--and the art of achieving zero defections /
Cannie, Joan Koob.
Turning lost customers into gold :
--and the art of achieving zero defections /Joan Koob Cannie. - New York :AMACOM,1994. - ix, 131 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0814451101 (hbk.) :NT584
LCCN: 93023362 //r95Subjects--Topical Terms:
147265
Consumer satisfaction.
LC Class. No.: HF5415.5 / .C363 1994
Dewey Class. No.: 658.8/12
Turning lost customers into gold :--and the art of achieving zero defections /
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