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Turning lost customers into gold :--...
~
Cannie, Joan Koob.
Turning lost customers into gold :--and the art of achieving zero defections /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Turning lost customers into gold :/ Joan Koob Cannie.
Reminder of title:
--and the art of achieving zero defections /
Author:
Cannie, Joan Koob.
Published:
New York :AMACOM,1994.
Description:
ix, 131 p. :ill. ;24 cm.
Subject:
Consumer satisfaction. -
ISBN:
0814451101 (hbk.) :
Turning lost customers into gold :--and the art of achieving zero defections /
Cannie, Joan Koob.
Turning lost customers into gold :
--and the art of achieving zero defections /Joan Koob Cannie. - New York :AMACOM,1994. - ix, 131 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0814451101 (hbk.) :NT584
LCCN: 93023362 //r95Subjects--Topical Terms:
147265
Consumer satisfaction.
LC Class. No.: HF5415.5 / .C363 1994
Dewey Class. No.: 658.8/12
Turning lost customers into gold :--and the art of achieving zero defections /
LDR
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0814451101 (hbk.) :
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DLC
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HF5415.5
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.C363 1994
082
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658.8/12
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20
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*/658.812/C225-2/1994////096762
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1
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Cannie, Joan Koob.
$3
149845
245
1 0
$a
Turning lost customers into gold :
$b
--and the art of achieving zero defections /
$c
Joan Koob Cannie.
260
$a
New York :
$b
AMACOM,
$c
1994.
300
$a
ix, 131 p. :
$b
ill. ;
$c
24 cm.
504
$a
Includes bibliographical references and index.
650
0
$a
Consumer satisfaction.
$3
147265
650
0
$a
Customer services.
$3
147477
650
0
$a
Customer relations.
$3
147266
0 based onreview(s)
Location:
ALL
六樓西文書庫 (6th Floor-Western Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Barcode Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
096762
六樓西文書庫 (6th Floor-Western Books)
一般借閱
外文書
* 658.812 C225-2 1994
一般(Normal)
On shelf
0
5030000-0910003
1 records • Pages 1 •
1
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