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南開科技大學

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Reichheld, Frederick F.

Overview

Works:	1 works in 2 publications in 1 languages

Titles

Loyalty rules! :how today's leaders build lasting relationships / by: Reichheld, Frederick F. (Language materials, printed)

The loyalty effect :the hidden force behind growth, profits, and lasting value / by: Reichheld, Frederick F.; Teal, Thomas,1937- (Language materials, printed)

Subjects

Loyalty. Job satisfaction. Employee loyalty. Leadership. Labor productivity. Customer relations. Consumer satisfaction. Customer loyalty.

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