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Heaton, Cherrill P.

概要

作品:	1 works in 1 publications in 1 languages

Titles

Managing quality service in hospitality :how organizations achieve excellence in the guest experience / by: Ford, Robert C.; Heaton, Cherrill P.; Sturman, Michael C. (Language materials, printed)

Subjects

Hospitality industry- Management. Hospitality industry- Customer services.

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