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Managing quality service in hospitality :how organizations achieve excellence in the guest experience /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Managing quality service in hospitality :/ Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
其他題名:	how organizations achieve excellence in the guest experience /
作者:	Ford, Robert C.
其他作者:	Heaton, Cherrill P.
出版者:	Clifton Park, N.Y. :Delmar, Cengage Learning,c2012.
面頁冊數:	xxvii, 516 p. :col. ill. ;27 cm.
標題:	Hospitality industry - Customer services. -
電子資源:	http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html
ISBN:	1439060320 (hbk.) :
ISBN:	9781439060322 (hbk.)

Managing quality service in hospitality :how organizations achieve excellence in the guest experience /
Ford, Robert C.

Managing quality service in hospitality :how organizations achieve excellence in the guest experience /Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. - Clifton Park, N.Y. :Delmar, Cengage Learning,c2012. - xxvii, 516 p. :col. ill. ;27 cm.

Includes bibliographical references and index.

ISBN: 1439060320 (hbk.) :NT2441

LCCN: 2010936298Subjects--Topical Terms:

190161
Hospitality industry
--Customer services.

LC Class. No.: TX911.3.M27 / F68 2012

Managing quality service in hospitality :how organizations achieve excellence in the guest experience /
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