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The ten demandments :rules to live b...

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Bergheim, Laura,1962-

The ten demandments :rules to live by in the age of the demanding consumer /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The ten demandments :/ P. Kelly Mooney with Laura Bergheim.
Reminder of title:	rules to live by in the age of the demanding consumer /
Author:	Mooney, P. Kelly.
other author:	Bergheim, Laura,
Published:	New York :McGraw-Hill,c2002.
Description:	xvii, 266 p. :ill.21 cm.
Notes:	Includes index.
Subject:	Customer relations. -
Online resource:	http://www.loc.gov/catdir/description/mh021/2002003898.html
ISBN:	0071387390 (hbk.) :

The ten demandments :rules to live by in the age of the demanding consumer /
Mooney, P. Kelly.

The ten demandments :rules to live by in the age of the demanding consumer /P. Kelly Mooney with Laura Bergheim. - New York :McGraw-Hill,c2002. - xvii, 266 p. :ill.21 cm.

Includes index.

ISBN: 0071387390 (hbk.) :NT1120

LCCN: 2002003898Subjects--Topical Terms:

147266
Customer relations.

LC Class. No.: HF5415.5 / .M66 2002

Dewey Class. No.: 658.8/12

The ten demandments :rules to live by in the age of the demanding consumer /
LDR:00694cam _22001934a_450 001 134266
008 020311s2002 nyua 001 0 eng
010 $a 2002003898
020 $a 0071387390 (hbk.) : $c NT1120
035 $a 00063418
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .M66 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/M818/2002/////097461/E00413 c.2
100 1 $a Mooney, P. Kelly. $3 154085
245 1 4 $a The ten demandments : $b rules to live by in the age of the demanding consumer / $c P. Kelly Mooney with Laura Bergheim.
260 $a New York : $b McGraw-Hill, $c c2002.
300 $a xvii, 266 p. : $b ill. $c 21 cm.
500 $a Includes index.
650 0 $a Customer relations. $3 147266
650 0 $a Customer services. $3 147477
650 0 $a Customer loyalty $3 154087
650 0 $a Consumer satisfaction. $3 147265
700 1 $a Bergheim, Laura, $d 1962- $3 154086
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/mh021/2002003898.html

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2 records • Pages 1 •
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097461

六樓西文書庫 (6th Floor-Western Books)

一般借閱

外文書

* 658.812 M818 2002

一般(Normal)

On shelf

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5030000-0910003

E00413

六樓西文書庫 (6th Floor-Western Books)

一般借閱

外文書

* 658.812 M818 2002 c.2

一般(Normal)

On shelf

0

5030000-0920014

2 records • Pages 1 •
1

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