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Customer satisfaction measurement fo...

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Hill, Nigel.

Customer satisfaction measurement for ISO 9000:2000 /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer satisfaction measurement for ISO 9000:2000 // Nigel Hill, Bill Self, Greg Roche.
Author:	Hill, Nigel.
other author:	Self, Bill.
Published:	Oxford :Butterworth-Heinemann,2002.
Description:	xii, 148 p. :ill. ;24 cm.
Notes:	Includes index.
Subject:	Consumer satisfaction - Statistical methods. -
ISBN:	0750655135 (pbk.) :

Customer satisfaction measurement for ISO 9000:2000 /
Hill, Nigel.

Customer satisfaction measurement for ISO 9000:2000 /Nigel Hill, Bill Self, Greg Roche. - Oxford :Butterworth-Heinemann,2002. - xii, 148 p. :ill. ;24 cm.

Includes index.

ISBN: 0750655135 (pbk.) :NT1318

LCCN: 2001040046Subjects--Topical Terms:

156968
Consumer satisfaction
--Statistical methods.

LC Class. No.: HF5415.335 / .V378 2002

Dewey Class. No.: 658.5/62

Customer satisfaction measurement for ISO 9000:2000 /
LDR:00597cam _22002054a_450 001 135432
003 DLC
005 20031029154322.0
008 010523s2002 enka b 001 0 eng
010 $a 2001040046
020 $a 0750655135 (pbk.) : $c NT1318
035 $a 00073407
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.335 $b .V378 2002
082 0 0 $a 658.5/62 $2 21
092 $a */658.562/H647/2002////E01267
100 1 $a Hill, Nigel. $3 156965
245 1 0 $a Customer satisfaction measurement for ISO 9000:2000 / $c Nigel Hill, Bill Self, Greg Roche.
260 $a Oxford : $b Butterworth-Heinemann, $c 2002.
300 $a xii, 148 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 0 $a Consumer satisfaction $x Statistical methods. $3 156968
650 0 $a Questionnaires. $3 156969
650 0 $a ISO 9000 Series Standards $v Handbooks, manuals, etc. $3 156970
700 1 $a Self, Bill. $3 156966
700 1 $a Roche, Greg. $3 156967

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