Consumer satisfaction - Statistical methods.

Customer satisfaction measurement for ISO 9000:2000 / by: (書目-語言資料,印刷品)

Developing new services :incorporating the voice of the customer into strategic service development / by: (書目-語言資料,印刷品)

Customer services- Management.

Service industries- Management.

Consumer satisfaction- Statistical methods.

Questionnaires.

ISO 9000 Series Standards

Customer services- Quality control.

Service industries- Quality control.