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Customer relationship management :organizational and technological perspectives /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customer relationship management :/ Federico Rajola.
其他題名:	organizational and technological perspectives /
作者:	Rajola, Federico.
出版者:	Berlin ;Springer,c2003.
面頁冊數:	xi, 172 p. :ill. ;24 cm.
標題:	Customer relations - Management. -
ISBN:	3540440011 (hbk. : alk. paper) :

Customer relationship management :organizational and technological perspectives /
Rajola, Federico.

Customer relationship management :organizational and technological perspectives /Federico Rajola. - Berlin ;Springer,c2003. - xi, 172 p. :ill. ;24 cm.

Includes bibliographical references (p. [155]-172).

ISBN: 3540440011 (hbk. : alk. paper) :NT1608

LCCN: 2003042764Subjects--Topical Terms:

147644
Customer relations
--Management.

LC Class. No.: HF5415.5 / .R34 2003

Dewey Class. No.: 658.8/12

Customer relationship management :organizational and technological perspectives /
LDR:00672nam _22002054a_450 001 136015
003 DLC
005 20031006094722.0
008 030214s2003 gw a b 000 0 eng
010 $a 2003042764
020 $a 3540440011 (hbk. : alk. paper) : $c NT1608
035 $a 00073991
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .R34 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/R161/2003////E00599
100 1 $a Rajola, Federico. $3 158384
245 1 0 $a Customer relationship management : $b organizational and technological perspectives / $c Federico Rajola.
260 $a Berlin ; $a New York : $b Springer, $c c2003.
300 $a xi, 172 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. [155]-172).
650 0 $a Customer relations $x Management. $3 147644
650 0 $a Customer relations $x Data processing. $3 158363
650 0 $a Customer relations $x Technological innovations. $3 158285
650 0 $a Banks and banking $x Customer services. $3 158385