Customer relations - Management.

CRM :redefining customer relationship management / by: (書目-語言資料,印刷品)

The CRM project management handbook :building realistic expectations and managing risk / by: (書目-語言資料,印刷品)

Relationship marketing management / by: (書目-語言資料,印刷品)

Collaborative customer relationship management :taking CRM to the next level / by: (書目-語言資料,印刷品)

The complete guide to customer support :[how to turn technical assistance into a profitable relationship / by: (書目-語言資料,印刷品)

Customer relationship management :student manual. by: (書目-語言資料,印刷品)

CRM at the speed of light :capturing and keeping customers in Internet real time / by: (書目-語言資料,印刷品)

Customer experience management :a revolutionary approach to connecting with your customers / by: (書目-語言資料,印刷品)

Customer relationship management :getting it right! / by: (書目-語言資料,印刷品)

Customer relationship management :integrating marketing strategy and information technology / by: (書目-語言資料,印刷品)

Customer relationship management :organizational and technological perspectives / by: (書目-語言資料,印刷品)

Essentials of CRM :a guide to customer relationship management / by: (書目-語言資料,印刷品)

E-support :how Cisco Systems saves millions while improving customer support / by: (書目-語言資料,印刷品)

Just enough CRM / by: (書目-語言資料,印刷品)

The one to one manager :real-world lessons in customer relationship management / by: (書目-語言資料,印刷品)

A practical guide to CRM :building more profitable customer relationships / by: (書目-語言資料,印刷品)

The seven myths of customer management :how to be customer-driven without being customer-led / by: (書目-語言資料,印刷品)

The ultimate CRM handbook :strategies and concepts for building enduring customer loyalty and profitability / by: (書目-語言資料,印刷品)

Up close & personal? :customer relationship marketing @ work. by: (書目-語言資料,印刷品)

Why CRM doesn't work :how to win by letting customers manage the relationship / by: (書目-語言資料,印刷品)

The CRM handbook :a business guide to customer relationship management / by: (書目-語言資料,印刷品)

The butterfly customer :capturing the loyalty of today's elusive consumer / by: (書目-語言資料,印刷品)

Managing services :using technology to create value / by: (書目-語言資料,印刷品)

Converting customer value :from retention to profit / by: (書目-語言資料,印刷品)

Customer relationship management :a database approach / by: (書目-語言資料,印刷品)

Managing customer relationships :a strategic framework / by: (書目-語言資料,印刷品)

Fostering effective customer relationships :leading marketing executives on developing customer experience strategies and delivering Value-Added service / by: (書目-語言資料,印刷品)

101 marketing strategies for accounting, law, consulting, and professional services firms by: (書目-電子資源)

Customer relationship management by: (書目-電子資源)

Harvard business review on customer relationship management by: (書目-電子資源)

101 marketing strategies for accounting, law, consulting, and professional services firms by: (書目-電子資源)

The definitive guide to social CRM :maximizing customer relationships with social media to gain market insights, customers, and profits / by: (書目-語言資料,印刷品)

Customer relationship management :strategic approaches in digital era / by: (書目-語言資料,印刷品)

Service excellence in organizations :eight key steps to follow and achieve it.Volume II / by: (書目-語言資料,印刷品)

Creating a customer experience-centric startup :a step-by-step framework / by: (書目-語言資料,印刷品)

Customer relationship management :concepts, applications, and technologies / by: (書目-語言資料,印刷品)