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E-support :how Cisco Systems saves m...

~

Connan, Andrew.

E-support :how Cisco Systems saves millions while improving customer support /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	E-support :/ Andrew Connan, Vincent Russell ; [foreword by John Chambers].
其他題名:	how Cisco Systems saves millions while improving customer support /
作者:	Connan, Andrew.
其他作者:	Russell, Vincent.
出版者:	Indianapolis, IN :Cisco Press,c2003.
面頁冊數:	x, 204 p. :ill. ;23 cm.
標題:	Customer relations - Management. -
ISBN:	158720052X (pbk.) :

E-support :how Cisco Systems saves millions while improving customer support /
Connan, Andrew.

E-support :how Cisco Systems saves millions while improving customer support /Andrew Connan, Vincent Russell ; [foreword by John Chambers]. - Indianapolis, IN :Cisco Press,c2003. - x, 204 p. :ill. ;23 cm.

ISBN: 158720052X (pbk.) :NT789

LCCN: 2001092526Subjects--Topical Terms:

147644
Customer relations
--Management.

LC Class. No.: HF5415.5 / .C657 2003

Dewey Class. No.: 658.8/12

E-support :how Cisco Systems saves millions while improving customer support /
LDR:00625nam _22001934a_450 001 136115
003 DLC
005 20031007171120.0
008 010618s2003 inua b 000 0 eng
010 $a 2001092526
020 $a 158720052X (pbk.) : $c NT789
035 $a 00074091
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .C657 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/C752/2003////E00717
100 1 $a Connan, Andrew. $3 158585
245 1 0 $a E-support : $b how Cisco Systems saves millions while improving customer support / $c Andrew Connan, Vincent Russell ; [foreword by John Chambers].
260 $a Indianapolis, IN : $b Cisco Press, $c c2003.
300 $a x, 204 p. : $b ill. ; $c 23 cm.
650 0 $a Customer relations $x Management. $3 147644
650 0 $a Electronic commerce $x Customer services $x Management. $3 158587
700 1 $a Russell, Vincent. $3 158586

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六樓西文書庫 (6th Floor-Western Books)

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