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The CRM handbook :a business guide to customer relationship management /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The CRM handbook :/ Jill Dyche.
其他題名:	a business guide to customer relationship management /
作者:	Dyche, Jill.
出版者:	Boston :Addison Wesley,c2002.
面頁冊數:	xxiv, 307 p. :ill. ;24 cm.
叢書名:	Addison-Wesley information technology series
標題:	Customer relations - Management. -
ISBN:	0201730626 (pbk. : recycled, acid-free paper) :

The CRM handbook :a business guide to customer relationship management /
Dyche, Jill.

The CRM handbook :a business guide to customer relationship management /Jill Dyche. - Boston :Addison Wesley,c2002. - xxiv, 307 p. :ill. ;24 cm. - Addison-Wesley information technology series.

Includes bibliographical references (p. 281-286) and index.

ISBN: 0201730626 (pbk. : recycled, acid-free paper) :NT1106

LCCN: 2001034337Subjects--Topical Terms:

147644
Customer relations
--Management.

LC Class. No.: HF5415.5 / .D93 2002

Dewey Class. No.: 658.8/12

The CRM handbook :a business guide to customer relationship management /
LDR:00732cam _22002174a_450 001 136700
003 DLC
005 20031120093638.0
008 010507s2002 maua bf 001 0 eng
010 $a 2001034337
020 $a 0201730626 (pbk. : recycled, acid-free paper) : $c NT1106
035 $a 00074741
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .D93 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/D994/2002////E01896
100 1 $a Dyche, Jill. $3 159941
245 1 4 $a The CRM handbook : $b a business guide to customer relationship management / $c Jill Dyche.
260 $a Boston : $b Addison Wesley, $c c2002.
300 $a xxiv, 307 p. : $b ill. ; $c 24 cm.
440 0 $a Addison-Wesley information technology series
504 $a Includes bibliographical references (p. 281-286) and index.
650 0 $a Customer relations $x Management. $3 147644

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