Service industries - Technological innovations - Management.

Mass customization :the new frontier in business competition / by: (書目-語言資料,印刷品)

Competing in a service economy :how to create a competitive advantage through service development and innovation / by: (書目-語言資料,印刷品)

Best face forward :why companies must improve their service interfaces with customers / by: (書目-語言資料,印刷品)

Managing services :using technology to create value / by: (書目-語言資料,印刷品)

Manufactures- Technological innovations

Customer services- Management.

Value analysis (Cost control).

Customer relations- Management.

Service industries- Technological innovations

Competition.

Mass production.

Technological innovations- Management.

New products- Management.