Customer services - Communication systems.

A practical guide to call center technology / by: (書目-語言資料,印刷品)

Reaching the interactive customer :integrated services for the digital world / by: (書目-語言資料,印刷品)

Customer services- Management.

Telephone in business.

Internet marketing.

Customer services- Communication systems.

Call centers- Management.

Telephone systems- Management.

Interactive computer systems.