Customer relations.

Managing the customer experience :turn customers into advocates / by: (Language materials, printed)

The experience :the 5 principles of Disney service and relationship excellence / by: (Language materials, printed)

Creating effective sales and marketing relationships / by: (Language materials, printed)

Surprise! :the secret to customer loyalty in the service sector / by: (Language materials, printed)

Customers inside, customers outside :designing and succeeding with enterprise customer-centricity concepts, practices, and applications / by: (Language materials, printed)

Customer loyalty.

Service industries- Customer services.

Consumer satisfaction.

Marketing- Management.

Surprise.

Organizational effectiveness.

Sales management.

Relationship marketing.

Customer relations.

Walt Disney Company- Customer services.

Customer services.