Zemke, Ron.
Overview
| Works: | 1 works in 8 publications in 1 languages | |
|---|---|---|
Titles
Performance Research Associates' Delivering knock your socks off service /
by:
Anderson, Kristin,1962-; Performance Research Associates.; Zemke, Ron.
(Language materials, printed)
Service America in the new economy /
by:
Albrecht, Karl,1941-; Zemke, Ron.
(Language materials, printed)
Service magic :the art of amazing your customers /
by:
Bell, Chip R.; Zemke, Ron.
(Language materials, printed)
Generations at work :managing the clash of veterans, boomers, xers, and nexters in your workplace /
by:
Filipczak, Bob.; Raines, Claire.; Zemke, Ron.
(Language materials, printed)
Knock your socks off service recovery /
by:
Bell, Chip R.; Zemke, Ron.
(Language materials, printed)
Subjects
Customer loyalty- United States.
Service industries- Management.- United States
Consumer satisfaction- United States.
Service industries- Customer services- United States.
Consumer Satisfaction.
United States- Economic conditions- 1981-
Diversity in the workplace- United States.
Age groups- United States.
Public Relations.
Supervision of employees.
Customer services.
Customer loyalty.
Consumer satisfaction.
Customer relations.
Conflict of generations- United States.
Customer services- United States.