顧客關係管理

究極CRM : 以顧客關係管理強化企業獲利潛能 by: (Language materials, printed)

大構想 : 重新找尋企業未來的生命力 by: (Language materials, printed)

穿上顧客的鞋子 : POS非常服務給您非常成功 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

往生契約行銷概論 by: (Language materials, printed)

CRM關鍵32堂課 : Accenture管理顧問大師開講.教你做好客戶關係管理 by: (Language materials, printed)

顧客滿意So Easy by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

危機終結一點通 by: (Language materials, printed)

跟顧客搏感情 by: (Language materials, printed)

顧客服務最佳行銷方法 : 你的顧客是誰?如何爭取?如何行銷?...這裡有數不盡好用的方法 by: (Language materials, printed)

活力客服 : 打造人性化的客服中心 by: (Language materials, printed)

價值連城 : 師法全球頂尖企業、打贏市場領導權之戰 by: (Language materials, printed)

無線主宰 : 顧客關係管理Anytime、Anything、Anywhere by: (Language materials, printed)

服務經濟大時代 : 強化全球競爭優勢的顧客服務管理 by: (Language materials, printed)

網路消費者法則 : 楊致遠、安迪.葛洛夫、麥克.彭博等十位網路菁英的觀察與解讀 by: (Language materials, printed)

極簡式行銷 by: (Language materials, printed)

顧客說了就算 : 決定企業未來的六大成功模式 by: (Language materials, printed)

IMC整合行銷傳播 : 創造行銷價值、評估投資報酬的5大關鍵步驟 by: (Language materials, printed)

體驗經濟時代 : 消費是一個過程,當過程結束後,體驗的記憶將恆久存在 by: (Language materials, printed)

顧客不會主動告訴你 : 人們最愛什麼?如何投其所好?你是否己失去準頭? by: (Language materials, printed)

高感性品牌行銷 : 頂級品牌形象大師的經典力作 by: (Language materials, printed)

Email行銷基本教練 : 量身訂做的時代來了 by: (Language materials, printed)

營銷經理 by: (Language materials, printed)

零時差管理 by: (Language materials, printed)

知識經濟下之全球顧問服務業發展策略 by: (Language materials, printed)

每個企業都要表演 : 贏得顧客與員工滿堂采的最佳策略 by: (Language materials, printed)

消費者王朝 : 與顧客共創價值 by: (Language materials, printed)

競速服務 : 快速學習,提供超值服務給顧客的三大法則 by: (Language materials, printed)

魅力滿分 : 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

戀愛高手CRM : 就是要擄獲顧客的心 by: (Language materials, printed)

顧客關係管理 : 整合行銷策略與資訊科技 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

服務業管理與行銷 by: (Language materials, printed)

服務業作業管理 by: (Language materials, printed)

顧客經驗管理 : 天衣無縫的整合式顧客經營 by: (Language materials, printed)

你才是最棒的 = You are the best the advantages of atop sales by: (Language materials, printed)

好口碑, 大訂單! : 建立口耳相傳的銷售網絡, 拓展潛在客源的四大獲利策略 by: (Language materials, printed)

擁抱你的顧客 : 為什麼擁抱顧客可以讓你賺錢? by: (Language materials, printed)

懂得SHOW, 就對了 : NO.1品牌的表演行銷術 by: (Language materials, printed)

顧客要買什麼? : 就是比別人好的頂級服務 by: (Language materials, printed)

花蝴蝶顧客 : 如何讓顧客死心蹋地跟著你 by: (Language materials, printed)

服務決定你的優勢 by: (Language materials, printed)

客戶關係管理立即上手 by: (Language materials, printed)

忠誠度 : 企業獲得利潤的基石, 又名, 忠誠度導向; 成長.利潤與持久價值背後的潛在力量 by: (Language materials, printed)

顧客調查的觀念與技術 by: (Language materials, printed)

顧客關係管理 : 導論與應用 by: (Language materials, printed)

顧客大反擊 : 顧客主導關係取代顧客關係管理 by: (Language materials, printed)

顧客關係管理深度解析 = Customer relationship management insight : 執行以客戶為中心的企業轉型策略 by: (Language materials, printed)

磁性服務 : 創造死忠顧客的7大祕訣 by: (Language materials, printed)

顧客關係管理深度解析 = Customer relationship management insight : 執行以客戶為中心的企業轉型策略 by: (Language materials, printed)

顧客忠誠經營 : 超越CS的服務行銷管理 by: (Language materials, printed)

深耕顧客心 : 十二種套牢顧客的創意秘訣 by: (Language materials, printed)

效率客服 = Exploring the pyramid of call center : 客服中心的程序規劃; process by: (Language materials, printed)

客戶關係管理手冊 : 全面提升企業獲利的最佳經營指南 by: (Language materials, printed)

服務贏家 = Service winner : 建構系統化的服務競爭力 by: (Language materials, printed)

體貼顧客心 by: (Language materials, printed)

服務競爭優勢 = Service competitive advantages : 探索永續經營的奧秘 by: (Language materials, printed)

客滿的56種方法 by: (Language materials, printed)

顧客服務創新價值 = Innovative value of customer service : 如何做好服務品質 by: (Language materials, printed)

7秒半抓住顧客口袋 by: (Language materials, printed)

服務業的行銷妙招 = 250 marketing tips of retailing : 商場致勝秘笈250招 by: (Language materials, printed)

留住顧客的250個方法 = 250 ways keep customers coming back : 服務業的賺錢妙招 by: (Language materials, printed)

顧客管理雙贏法則 : 知識管理與顧客關係的建立 by: (Language materials, printed)

顧客服務管理 : CRM實戰理論與實務 by: (Language materials, printed)

從心行銷 = Marketing : 從滿意到愛慕的服務祕訣 by: (Language materials, printed)

服務業的行銷與管理 by: (Language materials, printed)

顧客就是上帝 = Customers are god by: (Language materials, printed)

客服信函 by: (Language materials, printed)

百萬業務員銷售秘訣 : 成交專家教你完全掌握六大類潛在客戶 by: (Language materials, printed)

做顧客的問題解決專家 : 成功建立顧客關係, 輕鬆成交每筆生意 by: (Language materials, printed)

行銷7式 : 單挑顧客的七大致勝絕招 by: (Language materials, printed)

企業獲利之顧客觀點 : 創造雙贏的顧客價值管理 by: (Language materials, printed)

抓住你的關鍵顧客 : 評估顧客價值強化企業獲利的8大準則 by: (Language materials, printed)

顧客教你的10件事 : 充分滿足顧客需求 提昇品牌忠誠度 by: (Language materials, printed)

服務行銷 = Service marketing by: (Language materials, printed)

顧客關係管理實戰指南 : 提昇CRM績效的七大關鍵步驟 by: (Language materials, printed)

創造顧客感動的品牌管理 : 把顧客變成忠誠的擁戴者 by: (Language materials, printed)

顧客導向的行銷企劃 : 顧客滿意六階段基本功法 by: (Language materials, printed)

顧客經驗管理 by: (Language materials, printed)

有關係沒關係 by: (Language materials, printed)

引爆市場力 by: (Language materials, printed)

深化顧客關係管理 : 運用<關係管理科技>建構CRM系統 by: (Language materials, printed)

關係行銷 by: (Language materials, printed)

麻辣業務員 : 掌握顧客的50個妙招 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

銷售之神的12 1/2真理 by: (Language materials, printed)

一分鐘顧客管理 by: (Language materials, printed)

誰偷了我的顧客? : 解決顧客流失問題, 建立雙贏關係 by: (Language materials, printed)

用心成交 : 提升說服力與人際關係技巧的成功銷售心法 by: (Language materials, printed)

換上顧客的腦袋 : 洞悉消費者行為模式 締造銷售新佳績 by: (Language materials, printed)

顧客銀行 = Customers are your valuable resources : 這世上有80%的富翁, 都曾經當過業務員 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management : 亞太案例.本土思維 by: (Language materials, printed)

服務決勝負 : 從IKEA等歐美標竿企業, 學習服務經濟時代的競爭力 by: (Language materials, printed)

瞄準頂尖業務 : 躍昇頂端的53個觀念與行動法則 by: (Language materials, printed)

搞定你的客戶 : 銷售達人的39個獨門撇步 by: (Language materials, printed)

7-ELEVEN抓得住顧客的心 : 買與不買?0.01秒決定! by: (Language materials, printed)

客服一本通 : 成功提供有效服務、培養死忠客戶99招 by: (Language materials, printed)

賣魚賣到全世界都知道 by: (Language materials, printed)

10步微笑,4步開口 by: (Language materials, printed)

行銷趨勢學之熱迷行銷 = Fanatic marketing : 讓消費者樂於為你的品牌代言 by: (Language materials, printed)

圖解麥當勞的開店哲學 = McDonald's philosophy of management by: (Language materials, printed)

顧客服務心主張 = Service from your heart : 服務業必勝的三十三個服務秘訣 by: (Language materials, printed)

服務就是投資 : 顧客滿意、業績長紅的服務策略 by: (Language materials, printed)

有專業不必靠關係 : 面對客戶該做的54件事 by: (Language materials, printed)

趕羊就像帶客戶 : 帶著顧客安心吃草的行銷觀念短劇 by: (Language materials, printed)

顧客關係管理 = Theory and practice of customer relationship management : 理論與實務 by: (Language materials, printed)

從ERP、SCM、CRM到電子商務 by: (Language materials, printed)

品牌信仰力 by: (Language materials, printed)

品牌的7塊拼圖 by: (Language materials, printed)

非品牌 : 無行銷的行銷,非品牌的品牌,消費者接管一切的時代 by: (Language materials, printed)

服務管理 by: (Language materials, printed)

用愛經營顧客 by: (Language materials, printed)

感動服務 : 用心服務創造雙贏的幸福 by: (Language materials, printed)

奧客不擋路 : 遇見顧客時該想的12件事 by: (Language materials, printed)

顧客關係管理e思維 = Customer relationship management by: (Language materials, printed)

銷售也有技巧 : 業務人員必修百寶書 by: (Language materials, printed)

不平凡的服務 : 打敗競爭者的唯一方式 by: (Language materials, printed)

商業裸體革命 : 部落格改變了做生意的方式,你怎麼辦? by: (Language materials, printed)

危機服務 by: (Language materials, printed)

老闆,我把冰淇淋變現金囉! : 品質是業績的關鍵 by: (Language materials, printed)

服務創新拴住顧客心 : 突破微利時代魔咒利潤隨貼心服務滾滾而來 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

創新服務行銷 = Global competence : empower yourself : 開拓藍海商機 by: (Language materials, printed)

如何永遠贏得顧客 by: (Language materials, printed)

預見未來 : 善用預測力,創造企業的競爭優勢 by: (Language materials, printed)

CRM與圖書館讀者服務 by: (Language materials, printed)

只有服務是不夠的 = Chocolates on the pillow aren't enough:Reinventing the Customer Experience : 讓顧客主動找上門的頂級體驗 by: (Language materials, printed)

融入顧客情境 : 台灣7-ELEVEN的共好經營學 by: (Language materials, printed)

顧客關係管理 = CRM & data mining : 思維與技術 by: (Language materials, printed)

愛上大飯店 by: (Language materials, printed)

五星級服務,一星級成本 : 打造頂級服務經驗的祕訣 by: (Language materials, printed)

商業禮儀一本通 = Business manner by: (Language materials, printed)

W行銷 : 全面透視女性消費心理 by: (Language materials, printed)

優勢銷售 : 如何找到且留住客戶並業績長紅 by: (Language materials, printed)

體驗經濟時代 : 消費是一個過程,當過程結束後,體驗的記憶將恆久存在 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management:quality enhancement & value creation : 品質提升與價值創造 by: (Language materials, printed)

服務體驗工程方法指引 = SEE, service experience engineering. 研究篇 by: (Language materials, printed)

精實服務 : 生產、服務、消費端全面消除浪費,創造獲利 by: (Language materials, printed)

服務資本鏈管理 : 企業顧客導向經營成功方程式 by: (Language materials, printed)

顧客關係管理 = Customer relationship management : to create customer value : 創造顧客價值 by: (Language materials, printed)

叫你們店長過來 : 萬名店長「解決奧客」終極密技 by: (Language materials, printed)

成交的關鍵5秒鐘 : 決定成交與不成交, 就在一開始的5秒鐘 by: (Language materials, printed)

創新服務力 : 想在顧客需要之前, 做到顧客想要之上 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management quality enhancement & value creation : 品質提升與價值創造 by: (Electronic resources)

一看就懂!客戶若不變成鬼,業務如何能成材 by: (Electronic resources)

業務員疑難雜症與對策 by: (Electronic resources)

顧客關係管理應用與認證 : 顧客關係管理助理管理師認證指定教材 by: (Language materials, printed)

數位世紀顧客關係管理 by: (Language materials, printed)

顧客服務管理 = Customer relationship management : CRM實戰理論與實務 by: (Language materials, printed)

顧客服務管理 by: (Electronic resources)