Customer services - Management.

Breakaway :deliver value to your customers-- fast!/ by: (Language materials, printed)

Competing in a service economy :how to create a competitive advantage through service development and innovation / by: (Language materials, printed)

The complete guide to customer support :[how to turn technical assistance into a profitable relationship / by: (Language materials, printed)

Developing new services :incorporating the voice of the customer into strategic service development / by: (Language materials, printed)

Managing high-tech services using a CRM strategy / by: (Language materials, printed)

A practical guide to call center technology / by: (Language materials, printed)

Successful service operations management / by: (Language materials, printed)

Value-based marketing for bottom-line success :5 steps to creating customer value / by: (Language materials, printed)

The future of retail banking :delivering value to global customers / by: (Language materials, printed)

The butterfly customer :capturing the loyalty of today's elusive consumer / by: (Language materials, printed)

Best face forward :why companies must improve their service interfaces with customers / by: (Language materials, printed)

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] / by: (Language materials, printed)

Supply chain management : strategy, planning, and operations / by: (Language materials, printed)

Putting stakeholder management into practice / by: (Language materials, printed)

Service marketing / by: (Language materials, printed)

Customer service / by: (Language materials, printed)

50 powerful ideas you can use to keep your customers by: (Electronic resources)

Value-based marketing for bottom-line success5 steps to creating customer value / by: (Electronic resources)

Superior customer value :finding and keeping customers in the now economy / by: (Language materials, printed)

Service excellence in organizations :eight key steps to follow and achieve it.Volume II / by: (Language materials, printed)