Customer services - Management.

Customer service :empowerment and entrapment / …で: (言語・文字資料 (印刷物))

Managing high-tech services using a CRM strategy / …で: (言語・文字資料 (印刷物))

Value-based marketing for bottom-line success :5 steps to creating customer value / …で: (言語・文字資料 (印刷物))

A practical guide to call center technology / …で: (言語・文字資料 (印刷物))

Successful service operations management / …で: (言語・文字資料 (印刷物))

Best face forward :why companies must improve their service interfaces with customers / …で: (言語・文字資料 (印刷物))

Supply chain management : strategy, planning, and operations / …で: (言語・文字資料 (印刷物))

Putting stakeholder management into practice / …で: (言語・文字資料 (印刷物))

Service marketing / …で: (言語・文字資料 (印刷物))

Customer service / …で: (言語・文字資料 (印刷物))

Value-based marketing for bottom-line success5 steps to creating customer value / …で: (コンピュータ・メディア)

Service excellence in organizations :eight key steps to follow and achieve it.Volume II / …で: (言語・文字資料 (印刷物))

Developing new services :incorporating the voice of the customer into strategic service development / …で: (言語・文字資料 (印刷物))

The future of retail banking :delivering value to global customers / …で: (言語・文字資料 (印刷物))

The butterfly customer :capturing the loyalty of today's elusive consumer / …で: (言語・文字資料 (印刷物))

The complete guide to customer support :[how to turn technical assistance into a profitable relationship / …で: (言語・文字資料 (印刷物))

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] / …で: (言語・文字資料 (印刷物))

50 powerful ideas you can use to keep your customers / …で: (言語・文字資料 (印刷物))

Breakaway :deliver value to your customers-- fast!/ …で: (言語・文字資料 (印刷物))

Competing in a service economy :how to create a competitive advantage through service development and innovation / …で: (言語・文字資料 (印刷物))