Customer services.
Overview
| Works: | 62 works in 62 publications in 62 languages | |
|---|---|---|
Titles
The experience economy :work is theatre & every business a stage /
by:
(Language materials, printed)
Aftermarketing :how to keep customers for life through relationship marketing /
by:
(Language materials, printed)
The brave new service strategy :aligning customer relationships, market strategies, and business structures /
by:
(Language materials, printed)
Building customer loyalty :how you can help keep customers returning /
by:
(Language materials, printed)
The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /
by:
(Language materials, printed)
Total access :giving customers what they want in an anytime, anywhere world /
by:
(Language materials, printed)
Turning lost customers into gold :--and the art of achieving zero defections /
by:
(Language materials, printed)
The big book of customer service training games :quick, fun activities for training customer service reps, salespeople, and anyon/
by:
(Language materials, printed)
Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by:
(Language materials, printed)
The ten demandments :rules to live by in the age of the demanding consumer /
by:
(Language materials, printed)
Beyond customer satisfaction to customer loyalty :the key to greater profitability /
by:
(Language materials, printed)
Calming upset customers :staying effective during unpleasant situations /
by:
(Language materials, printed)
The complete guide to customer support :[how to turn technical assistance into a profitable relationship /
by:
(Language materials, printed)
High powered customer service training activities :26 fast-moving training ideas for customer service trainers and managers /
by:
(Language materials, printed)
Managing service level quality across wireless and fixed networks /
by:
(Language materials, printed)
Secret service :hidden systems that deliver unforgettable customer service /
by:
(Language materials, printed)
Stop, ask, and listen :proven sales techniques to turn browsers into buyers /
by:
(Language materials, printed)
The relationship edge in business :connecting with customers and colleagues when it counts /
by:
(Language materials, printed)
Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /
by:
(Language materials, printed)
Magnetic service :the secrets of creating passionately devoted customers /
by:
(Language materials, printed)
Customer service training 101 :quick and easy techniquesthat get great results /
by:
(Language materials, printed)
Fostering effective customer relationships :leading marketing executives on developing customer experience strategies and delivering Value-Added service /
by:
(Language materials, printed)
50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
by:
(Electronic resources)
The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
by:
(Electronic resources)
50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
by:
(Electronic resources)
Performance Research Associates' Delivering knock your socks off service /
by:
(Language materials, printed)
Customer success :how innovative companies are reducing churn and growing recurring revenue /
by:
(Language materials, printed)
From products to services :insight and experience from companies which have embraced the service economy /
by:
(Language materials, printed)
Excellence wins :a no-nonsense guide to becoming the best in a world of compromise /
by:
(Language materials, printed)
100 practical ways to improve customer experience :achieve end-to-end customer engagement in a multi-channel world /
by:
(Language materials, printed)
Show more
Fewer
Subjects